Frequently Asked Question

APPLICABLE AUDIENCE: PLATO Intranet Applications, United Kingdom and Australasia.

DEPRECATED: PlatoAtlas V10 and later have auto-installation features.

General Information
PlatoAtlas serves pages via Windows and Internet Information Server (IIS) whose security settings, features and defaults can change over time. Use this article to configure Platoatlas versions prior to V10 in most environments.

1) Ensure required IIS features are installed.
Follow this article to ensure IIS has required features:

https://support.platocode.com/kb/faq.php?id=4

Create an Application Pool

An Application Pool is the host process for one or more Web applications. You can see these host processes running as w3wp.exe in Task Manager.

To create an Application Pool in IIS:

• Go to the Application Pools section in the Connections Tree
• Right click and select Add Application Pool
• Create with the name of your choice (e.g. PlatoAtlas)
• Choose .NET Framework 4.0 and Integrated Managed Pipeline Mode

Once you've created the Application Pool, select it in the list and click on Advanced Settings.

3) Set the Account Identity

Set the Identity for the Application Pool to LocalSystem or an account with access to the Middle Tier and database. While LocalSystem has good access to local machine resources, the user identity you choose here is passed to your Platoatlas server, which can avoid the need for the DCOMCNFG step below if you specify a user identity with access to the Middle Tier and database.

4) Enable 32-bit

If you are using the wc.dll ISAPI module on a 64 Bit machine, set Enable 32 Bit Applications to True so that the 32 bit wc.dll can work. The Platoatlas .NET Module can run natively in 64 bit mode but we still recommend you run in 32 bit mode.